Terms and Conditions Policy

Welcome to TrueGaming Store. Please read these Terms and Conditions carefully before using our website. By accessing or using our store, you agree to be legally bound by the terms outlined below.
1. Acceptance of Terms
Your use of the TrueGaming Store constitutes your full acknowledgment and agreement to these terms, as well as the store's "Privacy Policy" and "Return and Exchange Policy."
2. User Account and Registration
  • You are solely responsible for maintaining the confidentiality of your account details.
  • The store disclaims any liability for unauthorized purchases made through your account due to your negligence in securing your personal data.
3. Products and Pricing
  • All prices are in Saudi Riyals (SAR) and include Value Added Tax (VAT).
  • We reserve the right to modify product prices at any time without prior notice.
4. Digital Products, Region Locks, and Code Security
Due to the sensitive nature of digital products, please read this section carefully. By completing a purchase, the customer explicitly agrees to the following:
  • Nature of Digital Goods: All sales of digital gift cards, codes, and software are absolute and final (Final Sales). Once a code is issued and delivered to the customer, it cannot be returned or exchanged under any circumstances, except in the case of a verified technical defect from the source.
  • Region Lock Restrictions: Many digital codes and gift cards are geo-restricted (Region Locked) to specific countries or regions (e.g., US Account, KSA Account, EU Account). It is the customer's sole responsibility to verify that the product's region matches their active platform account region (PlayStation, Xbox, Steam, etc.) prior to completing the payment. TrueGaming Store assumes zero liability and will strictly not issue refunds or exchanges if a customer purchases a product for an incorrect region, even if the code remains unused.
  • Responsibility for Code Protection: Immediately upon the digital code being displayed on the screen, emailed, or sent via SMS, full legal and financial responsibility for its safety transfers entirely to the customer. A digital code is treated exactly like physical cash. TrueGaming Store completely disclaims liability and will offer no compensation in the following scenarios:
    • The customer falls victim to third-party scams (e.g., providing the code to unknown entities claiming it as a fee or prize).
    • Theft of the code due to the customer's device, email, or store account being hacked or compromised.
    • The customer sharing the code with a third party, taking screenshots of it, or entering it into unauthorized or unverified websites.
5. Payment and Delivery
  • The store provides secure and certified electronic payment gateways.
  • Digital products are delivered automatically and instantly upon successful payment. Physical products are dispatched via authorized courier services.
6. Limitation of Liability and Dispute Resolution
  • These Terms and Conditions shall be governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia.
  • Any disputes arising shall first be attempted to be resolved amicably; if unresolved, the matter will be referred to the competent judicial authorities within the Kingdom.

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