Complaints and Suggestions

Your Voice Matters - Complaints and Suggestions

 

Welcome to the TrueGaming Store. Because TrueGaming started and grew thanks to the gaming community, we believe that your feedback and suggestions are the real steering tool that guides us to provide the best possible shopping experience.

 

Whether you have an awesome idea for developing the store, or you encountered a technical issue that spoiled your mood while purchasing, we are here to listen to you and solve your problem as quickly as possible.

 

Share Your Suggestions

 

Are you looking for a charging card for a platform we don't currently have? Do you have an idea for developing the store's appearance or adding new payment methods? We read every suggestion we receive carefully, and many upcoming updates will be based on your ideas. Don't hesitate to tell us what you wish to see in the TrueGaming Store.

 

Complaints and Problem Solving

 

If you face any issue regarding (delayed code arrival, a technical error on the website, inquiry about your order), we apologize in advance, and we promise to resolve the matter.

 

To speed up the process of solving your problem, please provide us with the following information when contacting us:

 

• Order Number: (Example: #TG1029).

• Mobile Number or Email Address: Registered with the order.

• Problem Description: Clear details of the issue you encountered.

• Attachments (If Available): A screenshot of the error message or the code status so that the team can immediately understand the problem.

 

Official Communication Channels

 

You can send your complaint or suggestion through the following channels, and the technical support team (comprised of gamers who understand your needs) will respond to you:

 

• WhatsApp Support

• Email

 

When to Expect a Response?

 

• For Suggestions: We collect and review them weekly with the management team.

• For Complaints and Order Issues: We are committed to providing an initial response and beginning to resolve the issue within a maximum of (24 business hours) from the time we receive your message.

 

We value your time and your trust in the TrueGaming Store, and we promise to always live up to your expectations.