Privacy Policy

Welcome to TrueGaming Store. This document has been prepared to ensure the protection of your personal data and regulate the contractual relationship between the store and the customer, in accordance with the "Personal Data Protection System" and the "E-Commerce System" in the Kingdom of Saudi Arabia. By using the site, you fully agree to the terms stated in this policy.

First: Privacy Policy and Data Protection:

1. Data Collected and Methods of Collection:

We are committed to collecting the minimum data necessary to provide the service:

Direct Data: (Full name, email, mobile number, postal address) which are provided to us upon registration or purchase.
Indirect Data: Collected via Cookies to improve website performance, remember your preferences, and your shopping cart. You can disable them from your browser, but this may affect some features.

2. Purpose of Data Processing and Legal Basis:

Data is collected based on user consent or to complete contractual requirements, for the purpose of:

Completing purchases and delivering digital codes.
Improving user experience, responding to inquiries, and analyzing service quality.
Sending updates and marketing offers (if the customer desires).

3. Information Protection and Sharing:

Security: Data is stored on secure servers within the Kingdom of Saudi Arabia, using encryption technologies (SSL) and restricting access to authorized employees only.
Data Sharing: We do not sell or exchange your data. It is shared only with approved operating partners (payment providers and technical services) or when there is a systemic and legal obligation.
Payment Data: We do not store your credit card data on our servers; instead, it is processed through secure and accredited payment gateways.

4. Statutory Rights of the Data Subject:

According to Saudi Law, you have the right to:

Access your data and know how it is used.
Correct data or request its destruction (unless there is a legal impediment).
Withdraw consent to data processing at any time.

Note: We undertake to respond to your requests within (7) working days, free of charge.

5. Data Retention Period and Destruction:

We retain data for a period not exceeding ten (10) years from the date of collection, unless there are contractual or systemic obligations that require a longer period. The user has the right to request the destruction of their data, with the exception of data that the store is obliged to retain under the systems and regulations in force in the Kingdom of Saudi Arabia (such as accounting and tax records).

Second: Terms and Conditions of Sale (Digital Products):

1. Nature of Products and Delivery Mechanism

All products are Digital Codes only (e.g., PlayStation, Steam, Xbox).
There is no physical shipping. The code is delivered automatically after verifying the success of the payment process, which may take a few minutes depending on the payment gateway's response, via the registered email.
The customer bears full responsibility for the accuracy of the email and mobile number entered; the store is not responsible for any consequences resulting from sending the code to incorrect data provided by the customer.
The customer acknowledges their full knowledge that digital products are region-sensitive, and clicking the purchase completion button is an affirmation that the product region matches their personal account, and the store is not responsible for any consequences resulting from customer negligence in reading the product description.
The store has the right to cancel the order and refund the full amount to the customer if the product cannot be provided for any technical reason or due to stock depletion.

2. Return and Exchange Policy (Very Important)

Due to the nature of digital products which are single-use, all sales are final and non-refundable or non-exchangeable once the code is revealed to the customer.

Sole Exception: If the code is faulty from the source. The customer must contact us within a maximum period of (24 hours, and the time we receive the message is considered the reference) with a video or photos showing the error message. The store reserves the full right to reject the request if it is proven through the authorized distributor that the code was used after the time of its arrival to the customer.

3. Region Compatibility and Code Protection (Region Lock)

It is the customer's responsibility to ensure that the Card Region matches their account region before purchase. The store is not responsible for purchasing a card for the wrong region.
Once the code is received, full responsibility transfers to the customer. The store is not responsible for the loss, theft, or use of the code by a third party after delivery.

4. Anti-Fraud and Security Verification

To protect our community, we reserve the right to cancel suspicious orders. We may request additional documents (such as an ID photo or a photo of the bank card with sensitive numbers concealed) to verify the buyer's identity for large-sum orders.

Third: General Provisions

Data Breaches: In the event of any security breach (God forbid), we will notify users within (7) working days.
External Links: We are not responsible for the privacy policies of external sites whose links you may find in our store.
Policy Modification: We reserve the right to amend this agreement at any time, and your continued use of the store constitutes acceptance of the updated version.
Governing Law: These terms are subject to and shall be interpreted in accordance with the laws of the Kingdom of Saudi Arabia. The Arabic language is the official reference for interpretation.

Fourth: Technical Support and Contact

For any inquiry or complaint, you can contact Customer Service via:

WhatsApp Support
Email
Management Headquarters: TrueGaming Store.